When you click on a content topic, you see a message that says the page cannot be displayed, access if forbidden, or the page is blank.
We have had reports of this issue occuring on all browsers and have experienced this issue ourselves. The issue occurs randomly, and it is frustrating. We have found that at least one of the steps suggested below remedies the problem most of the time.
- Check to see that this problem is not isolated to a particular
content topic. Select several content topics in more than one course if
possible. If this problem occurs for only one content topic or in one course but not others, contact
your instructor because this suggests files are missing or links are broken. If
this problem occurs for all content topics, delete your browser Temporary Internet Files, Cookies, and Cache. (Need help with this?)
- If the content topic is not a webpage but is a different file-type (Word, RTF, PPT, etc.), Internet Explorer may block the file from being downloaded until you give permission. Look for a light yellow information bar across the top the page. If you see this information bar, you will need to give your browser permission to download the file. Follow the directions provided in the information bar to allow the file to be downloaded.
- Use a different browser like Firefox. Our Downloads page contains a list of several free browsers to use as alternatives to Internet Explorer. No matter which browser you prefer, it is valuable to have more than one browser installed on your system because you will encounter problems like these from time to time on other websites as well.
- Logout of D2L, close all browser windows, restart your browser, and login again.
- Set your browser security and privacy settings to Medium.
- Run a System Check to ensure that your computer meets the minimum system requirements. The system check ensures that you have the proper core plug-ins, a supported web browser, proper browser settings, and appropriate display settings. If you fail a component of the system check, you will receive an error message explaining why you failed and what actions to take to meet the requirements.
- If you are using Internet Explorer, add d2l.rose.edu to your trusted sites. See the steps below if you need help with this.
- Click Internet Options in the Tools menu.
- Click the Security tab.
- Click Trusted Sites.
- Click the Sites button.
- Type d2l.rose.edu into the textbox.
- Click the Add button.
- Leave the Require server verification (https://) box checked.
- Click the Close button to exit the Trusted Sites dialog box.
- Click OK to exit the Internet Options dialog box.
- Use the Print/Download link on the Content page, select the topic(s) you wish to view, and click the View printable version icon. This will cause a new window to open displaying the content or links to files on which you must click to open.