HelpDesk Vs. Trouble Call

I.T. Services provides two primary methods of attending to the needs of campus computer users: a helpdesk or a trouble call. The differences are simple. If you need to have some computer equipment or software installed or added, then you need to place a helpdesk request. Then your need can be scheduled into our workload. However, if you are having difficulties (such as error messages) with an existing piece of equipment or software that you have already successfully been using, then a trouble call needs to be placed with us. Trouble calls can be placed either via the helpdesk entry process (see below) or via telephone by calling I.T. Services at ext. 7356. However, a normal helpdesk need should only be placed via the helpdesk request entry process below…not via e-mail or telephone call!

I.T. Services provides two primary methods of attending to the needs of campus computer users: a helpdesk or a trouble call. The differences are simple. If you need to have some computer equipment or software installed or added, then you need to place a helpdesk request. Then your need can be scheduled into our workload. However, if you are having difficulties (such as error messages) with an existing piece of equipment or software that you have already successfully been using, then a trouble call needs to be placed with us. Trouble calls can be placed either via the helpdesk entry process (see below) or via telephone by calling I.T. Services at ext. 7356. However, a normal helpdesk need should only be placed via the helpdesk request entry process below…not via e-mail or telephone call!

Rose State College
6420 S.E. 15th Street.
Midwest City, OK 73110-2704
Phone: 405-733-ROSE (7673)
Toll Free: 866 621-0987

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