This is a partial list of training topics offered the Professional Training Center
*10 CEUs to Earn Management or Supervision Certificate

Coaching for High Performance
Course Objective: Employ techniques to research, draft, compose, and edit professional documents. Follow guidelines for writing appropriate and effective e-mail and learn to conduct on-line research. 2 DAYS
Communications Skills for Managers, 5th ed.
Course Objective: Utilize techniques to improve your communication skills by increasing reading, writing, speaking, and listening proficiency. 2 DAYS
Delegating for Business Success
Course Objective: Use delegation skills to manage time and resources more productively for personal and business success. 1 DAY
Delivering Knock Your Socks Off Service
Course Objective: Deliver world-class customer service using Knock Your Socks Off skills in communication, self-management, and organization. 2 DAYS
Fair, Square and Legal: A Manager’s Guide to Safe Hiring, Managing and Firing Practices, 2nd ed.
Course Objective: Understand key aspects of employment law to manage safely and avoid legal liability. 2 DAYS
Finance and Accounting for Nonfinancial Managers
Course Objective: Learn key financial concepts and relate them to the financial management actions necessary for the nonfinancial manager. 2 DAYS
First-Level Leadership, 2nd ed.
Course Objective: Develop concepts and skills to lead a dynamic workforce at the first management level. 2 DAYS
First Line Supervision, 5th ed.
Course Objective: Develop skills to orient, train, manage and coach employees. 2 DAYS
Fundamentals of Human Resources Management
Course Objective: Gain the skills to develop a human resources plan based on organizational needs and master the key aspects of staffing, training and compensation practices. 2 DAYS
Fundamentals of Marketing, 4th ed.
Course Objective: Learn the fundamentals of the marketing process in the context of a global economy and a technological environment. 2 DAYS
How to Build High Performance Teams
Course Objective: Utilize a step-by-step process to recruit, empower, and lead teams. 2 DAYS
How to Manage Conflict in the Organization, 2nd ed.
Course Objective: Learn to identify potential conflicts and apply five conflict resolution strategies to defuse them. 2 DAYS
How to Manage Training
Course Objective: Develop the skills to manage training, facilitate workplace learning, and enhance organizational effectiveness. 2 DAYS
How to Sharpen Your Business Writing Skills, 2ed.
Course Objective: Employ techniques to research, draft, compose, and edit professional documents. Follow guidelines for writing appropriate and effective e-mail and learn to conduct on-line research. 2 DAYS
Leadership Skills for Managers, 4th ed.
Course Objective: Learn to develop effective leadership skills in the workplace. 2 DAYS
Making Teams Work
Course Objective: Achieve identified business objectives through the use of teams and develop skills to set team goals, identify tasks, and measure performance for team success. 1 DAY
A Manager’s Guide to Human Behavior, 4th ed.
Course Objective: Develop skills to interact successfully with others and motivate employees and coworkers. 2 DAYS
Planning and Managing Change
Course Objective: Gain skills to plan and manage every aspect of the organizational change process; develop insights to help you lead others through the change process and foster adaptability and continuous learning. 2 DAYS
Successful Interviewing: Techniques for Hiring, Coaching, and Performance Meetings
Course Objective: Develop skills needed to conduct 12 different types of business interviews and ensure legal compliance 2 DAYS
Presentation Success
Course Objective: Employ a step-by-step approach to preparing presentations and master techniques to overcome obstacles in delivering successful presentations. 1 DAY
Successful Project Management” 2nd ed.
Course Objective: Develop skills to plan and execute projects to ensure that they meet identified goals of time, cost, and scope. 2 DAYS
What Managers Do, 4th ed.
Course Objective: Use techniques to develop and improve your performance in key areas such as planning, staffing, directing, organizing, and leading using a contemporary management style. 2 DAYS