Technical Supervision and Management (TSM)
These courses can be taken as non-credit or credit and customized if necessary to meet your needs.
TSM 1101 Leadership 2 days / 16 hours
Participants define leadership and identify leadership behaviors, as well as, develop appreciation among team members by identifying the tasks and roles to be accomplished.
TSM 1201 General Management 2 days / 16 hours
Participants will understand the supervisor's role in supervising employees on an individual, as well as, a group basis.
TSM 1301 Communications 2 days / 16 hours
Participants will practice and improve written communications skills and verbal communication techniques.
TSM 1311 Basic Writing and Computer Skills 2 days / 16 hours
Participants will practice and improve written communication skills by preparing business memorandums, e-mail communications, and computer documents on topics pertinent to the scope of their assigned position in the workplace.
TSM 1501 Diversity 2 days / 16 hours
Participants will learn to use a theoretical approach intended to promote thought about how individual differences can contribute to the workplace and how supervisor's can foster that environment.
TSM 1901 Resolving Conflict in the Workplace 2 days / 16 hours
Participants will gain an understanding and develop their utilization of specific problem-solving, arbitration, mediation, and negotiating skills. Topics such as identifying attitudes/behaviors that create conflict, approaches to resolution including the alternative dispute resolution process, and promoting cooperation
will be addressed.
TSM 2311 Internal Customer Service 2 days / 16 hours
Participants will be shown specific skills needed for addressing a variety of customer service situations.
TSM 2403 Personnel/Human Relations 5 days / 40 hours
Participant will see the relationship between organizational requirements and characteristics of its people, as well as,
the rights and responsibilities of employees, managers and unions in the workplace.
TSM 2411 Developing Human Relations Skills for the Workplace 2 days / 16 hours
Participants learn interpersonal skills that are needed for establishing and maintaining positive relationships in the workplace.
TSM 2421-3 Developing Leadership Skills in the workplace 2 to 5 days 16-40 hours
Participants learn basic leadership and interpersonal skills that are needed for establishing and maintaining positive
relationships in the workplace and to appropriately address and effectively resolve conflicts that may occur in the workplace.
TSM 2711 On-the-Job Training and Coaching 2 days / 16 hours
Participants learn to be effective on-the-job trainers and coaches to other employees in their areas.
TSM 2803 Financial Management/Analysis 5 days / 40 hours
This is not an accounting course, but a course to enlighten participants about how their work areas fit into, contribute to and benefit from the overall financial picture organization.
TSM 2903 Organizational Behavior 5 days / 40 hours
Participants will learn about developing structure, individual responsibility, rewards, risks and risk taking, warmth and support, tolerance and conflict in an organizational setting. Emphasis will be placed on continual improvement,
ethical management practices and social responsibilities and will include employee motivation, group dynamics,
communication, leadership, supervisor effectiveness and employee/manager relations. As the capstone course, this
should be the participant's last course.